Frequently asked questions.

Standard orders typically arrive within 7-10 business days. Expedited options are available at checkout for select items.

Yes. Most items are eligible for a return or exchange within 14 days of delivery. Contact our support team or raise a ticket from your account page to start the process.

Once your order ships, a tracking ID and courier name appear in your order history. You can also use the Track Order page with your order number and email.

You can browse and add to cart as a guest. Creating a free account unlocks order history, saved addresses, payment methods, and faster future checkouts.

Use the Contact page to send a message, or raise a support ticket directly from your account. Our team typically responds within one business day.

Cheqit never stores raw card numbers. All transactions are processed over encrypted connections with industry-standard security practices.